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Orders & Shipping

Shipping cost and Delivery Times

Standard ShippingAll standard orders will ship from our warehouse within 2 business days (M-F) of the order. Once the order ships, you can expect a transit time of 2-5 days. Once you reach checkout each shipping method will have an estimated delive

Can you include a gift receipt with my order?

All orders will be shipped with a packing slip that does not include any pricing on the order and includes instructions on how to make a return or exchange if needed. Be sure to include the packing list along with the gift!

Can I make an adjustment to my order?

Once orders are dispatched to our warehouse team to ship, we are unable to adjust any information, sizes or quantity. If the order was placed within the last 60 minutes please reach out as soon as possible and provide all the information that needs t

How long does it take my order to ship?

All standard orders will ship from our warehouse within 1-2 business days. Once you reach checkout each shipping method will have an estimated delivery date.  All standard shipping will be shipped with USPS Priority but expedited delivery is an optio

How do I track my order?

You can check on your orders shipping status within your account. You will also be emailed a tracking number once your order has shipped. If you have not received a shipping confirmation email and it has been more than a few business days since your

What do I do if my order is missing?

If you received a delivery notification, but can’t find your package? Don’t panic, we’re here to help! On rare occasions, UPS can mis-deliver by a house or two. We find that in most cases, a quick knock on the neighbors door reveals the location of t

I live in Austin, can I pick up my order in one of your retail stores?

We are unable to accommodate in-store pick ups. We recommend calling either of our retail locations to see if they have the item you are looking for in stock before placing an order online.  The store staff will be happy to help.  Our retail location

I received the wrong item, what do I do?

We’re here to help make things right! Reach out to our customer service crew and they’ll make it a priority to get the missing item sent to you!

Do you ship internationally?

International Shipping (UPS) All international sales are final and taxes & duties are at the responsibility of the customer.