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Orders & Shipping

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Shipping cost and Delivery Times

Standard ShippingAll standard orders will ship from our warehouse within 2 business days (M-F) of the order. Once the order ships, you can expect a transit time of 2-5 days. Once you reach checkout each shipping method will have an estimated delive

Can you include a gift receipt with my order?

All orders will be shipped with a packing slip that does not include any pricing on the order and includes instructions on how to make a return or exchange if needed. Be sure to include the packing list along with the gift!

Can I make an adjustment to my order?

Once orders are dispatched to our warehouse team to ship, it is very difficult for us to adjust any information, sizes or quantity. Please reach out as soon as possible and provide all the information that needs to be edited and we will do our best t

How long does it take my order to ship?

Due to extreme delays in our warehouse we cannot guarantee delivery before 12/24 on orders placed after 11/30. We are currently experiencing fulfillment delays up to 10 business days (M-F). We are extremely sorry for the inconvenience. We encourage y

How do I track my order?

You can check on your orders shipping status at our Track Your Order pageYou will also be emailed a tracking number once your order has shipped. If you have not received a shipping confirmation email and it has been more than a few business days sinc

What do I do if my order is missing?

If you received a delivery notification, but can’t find your package? Don’t panic, we’re here to help! On rare occasions, USPS and FedEx can mis-deliver by a house or two. We find that in most cases, a quick knock on the neighbors door reveals the lo

I live in Austin, can I pick up my order in one of your retail stores?

We are unable to accommodate in-store pick ups. We recommend calling either of our retail locations to see if they have the item you are looking for in stock before placing an order online.  The store staff will be happy to help.  Our retail location

I received the wrong item, what do I do?

We’re here to help make things right! Reach out to our customer service crew and they’ll make it a priority to get the missing item sent to you!

Do you ship internationally?

International Shipping (FedEx) Please note that we are currently seeing delays up to three weeks on all international shipments due to COVID-19. All international sales are final unless the item is damaged or defective at the time of delivery.FedEx I